Contact Us

Contact Melqina

Need more information about an appliance or help with a purchase? Contact Melqina using the details below. We assist with product enquiries, ordering, payment confirmation, shipment tracking, delivery concerns, returns, and refunds.

Melqina is an online retailer of small household appliances operated by Xuzhou Yueminfang Network Technology Co., Ltd. The company is responsible for our website operations, order processing, fulfilment coordination, customer communications, and related after-sales assistance.

How to Reach Us

Customer Support Email: service@melqina.com

Customer Support Telephone: +8618115738672

Customer Service Days: Monday through Friday

We aim to provide an initial email response within 1–2 business days. Public holidays and periods of increased enquiry volume may affect this timeframe.

Our first response may include a request for further information. Enquiries involving shipment investigations or other checks may take additional time to resolve.

Information to Include

For assistance with an existing purchase, please provide:

  • Your order number

  • The email address used at checkout

  • A brief explanation of your question or concern

  • Relevant photographs of the item and packaging, where available, if your enquiry concerns damage, an incorrect item, or missing contents

Email is useful when you need to send order references, photographs, or supporting documents together.

Please do not send full payment card numbers, security codes, passwords, or other sensitive account credentials.

Questions Before You Purchase

If a product listing does not provide the information you need, contact us before ordering. We can help clarify available details about dimensions, materials, capacity, voltage, power requirements, plug type, included accessories, and operating or care instructions.

Specifications differ between products. Please review the individual listing and check that the appliance is suitable for your intended use and compatible with your household electrical supply.

We can also assist with general questions about placing an order and the payment methods displayed at checkout.

Order and Checkout Assistance

If you experience a checkout issue or have not received an expected order confirmation, email us with a description of what happened and any available order reference.

Our team will review the information available to us and help clarify the status of your order or payment confirmation. If you include a screenshot, please conceal sensitive payment or account information.

Shipping and Delivery Enquiries

For tracking or delivery assistance, send your order number and any tracking reference you have received.

Contact us if tracking has not updated for an extended period, your parcel appears to be lost, or tracking shows delivery but you have not received the package. We will review the available information and coordinate with the carrier or fulfilment provider where necessary to determine the appropriate next steps.

Please refer to our Shipping Policy for delivery coverage, processing times, estimated transit times, and shipping charges.

Support After Delivery

Please contact us if your appliance arrives damaged, defective, incorrect, or materially different from its description, or if an included accessory or component is missing.

Describe the issue and provide relevant photographs where available. We will assess the concern and arrange an appropriate solution under our Return & Refund Policy.

For other return or refund requests, contact customer support for guidance on eligibility and the applicable procedure. Please obtain return instructions before sending an item so that it reaches the appropriate location.

Company and Business Details

Store Name: Melqina

Business Category: Online Retail of Small Household Appliances

Legal Operating Company: Xuzhou Yueminfang Network Technology Co., Ltd.

Registered Business Address:

Room 612, Unit 3, Building 1, Huaihai Big Health Industrial Park, No. 118 Huanghe West Road, Quanshan District, Xuzhou City, Jiangsu Province, China

Customer Support Email: service@melqina.com

Business Telephone: +8618115738672

Xuzhou Yueminfang Network Technology Co., Ltd. operates Melqina and manages website administration, product information, customer orders, fulfilment coordination, and after-sales support.

The address above identifies our registered business location. Please contact customer support to confirm the appropriate mailing address before sending a return or other physical correspondence.

We’re Here to Help

From checking an appliance’s specifications to following up on a delivery, our aim is to provide clear information and practical assistance.

Thank you for visiting Melqina. Please use the contact details above whenever you need support.