Terms of Purchase

 

Effective Date: November 3, 2026

  1. About These Terms

These Terms of Purchase apply to orders placed through Melqina, an online retailer of small household appliances operated by Xuzhou Yueminfang Network Technology Co., Ltd.

In these Terms, “Melqina,” “we,” “us,” and “our” refer to Xuzhou Yueminfang Network Technology Co., Ltd., operating as Melqina. The company is responsible for administering purchases, processing orders, coordinating fulfilment, and providing customer support.

These Terms explain the arrangements for ordering, payment, product availability, shipping, cancellations, returns, and purchase-related assistance.

Please read them together with:

  • Our Terms of Service

  • Our Shipping Policy

  • Our Return & Refund Policy

  • Our Privacy Policy

  • Any product-specific or promotional conditions disclosed before purchase

Nothing in these Terms excludes or restricts consumer rights that cannot lawfully be excluded.

  1. Before You Place an Order

You must have the legal capacity required to enter into a purchase and be authorized to use the payment method provided.

When ordering, please:

  • Provide accurate billing, delivery, and contact information

  • Use an email address where you can receive order updates

  • Check the selected products, models, colors, quantities, and package contents

  • Review the product specifications and relevant purchase conditions

  • Confirm that the delivery address is complete and correct

  • Avoid supplying another person’s information without permission or another lawful basis

For appliances, check the dimensions, capacity, voltage, power requirements, plug type, and operating instructions where provided. Make sure the product is suitable for your intended use and household electrical supply.

If a specification or purchase condition is unclear, contact us before completing checkout.

  1. Checkout and Order Details

Our checkout allows you to review the selected products and the amount payable before submitting your order.

Please check:

  • Product names and selected variations

  • Package quantities and included accessories

  • The number of items ordered

  • Product prices and applicable discounts

  • Shipping charges

  • Any taxes collected through checkout

  • Billing and delivery details

  • The payment method selected

The final amount payable will be shown before you complete payment.

If you discover an error after ordering, email service@melqina.com promptly with your order number and the correction requested.

We will review the order’s status and make reasonable efforts to assist. Amendments may no longer be possible once preparation or dispatch has progressed.

  1. Payment Processing

Available payment methods are displayed at checkout.

Payments may be processed by independent payment providers and are subject to their authorization and security checks.

Payment-related information may be used to:

  • Confirm authorization

  • Complete the transaction

  • Verify the amount paid

  • Maintain purchase records

  • Process refunds

  • Investigate potentially unauthorized activity

  • Meet accounting and legal obligations

Complete payment card details are generally handled by the relevant payment provider rather than stored directly by Melqina.

Please do not send full card numbers, security codes, passwords, or other sensitive credentials to customer support.

If payment authorization fails or necessary verification remains incomplete, the order may be delayed or declined.

  1. Order Acknowledgement and Review

Submitting an order is a request to purchase the products selected at checkout.

An automated acknowledgement confirms receipt of your submission. It does not by itself confirm dispatch or that all order checks have been completed.

Before fulfilment, we may review:

  • Payment status

  • Stock availability

  • Contact and delivery information

  • Pricing accuracy

  • Reasonable transaction security concerns

  • Applicable legal restrictions

We may contact you if additional information is reasonably necessary to process the purchase.

If we cannot fulfil an order because of unavailable stock, failed payment, a material listing error, suspected fraud, or another legitimate reason, we will notify you and explain the available options where reasonably possible.

If we cancel a paid purchase, we will refund the amount paid for the cancelled items and any shipping charges that no longer apply.

  1. Product Descriptions and Appearance

We aim to provide accurate, useful information about the appliances offered through Melqina.

Listings may include photographs, materials, dimensions, capacity, electrical specifications, available variations, accessories, package quantities, and care instructions.

Screen settings, lighting, and photography may cause slight differences in how colors or finishes appear. Reasonable manufacturing variations and packaging updates may also occur.

These differences do not excuse supplying a product that is defective, incorrect, materially different from its description, or otherwise fails to meet applicable requirements.

If a material listing error affects your purchase, we will explain the issue and discuss the available options. We will not require you to accept a materially different product without your agreement.

  1. Prices and Promotional Conditions

Prices and promotional offers may change over time. Changes to advertised prices do not automatically alter the agreed price of an accepted order.

Conditions attached to an offer, such as eligible products, quantities, or expiry dates, will be disclosed with the promotion.

If a material pricing error affects an order, we may contact you to explain the corrected information and request your agreement before proceeding.

If you do not agree to the correction, or we cannot complete the purchase, the affected order will be cancelled and any amount paid for it will be refunded.

We will not charge an increased amount without your authorization.

  1. Stock Availability and Substitutions

Products are subject to availability.

If an ordered product or variation becomes unavailable, we will contact you about appropriate options, which may include:

  • Removing the unavailable item

  • Waiting for replenishment where an estimate is available and you agree

  • Selecting an alternative with your agreement

  • Cancelling the affected item

  • Cancelling the order where necessary

  • Receiving the applicable refund

We will obtain your agreement before substituting a materially different product, model, or variation.

  1. Processing and Delivery

We currently offer standard shipping to eligible addresses within the United States.

Orders are typically processed within 1–5 business days after payment confirmation. Estimated standard delivery is 10–20 business days after dispatch.

Processing time and transit time are separate. Business days exclude weekends and applicable public holidays.

Standard shipping fees are based on the product subtotal after discounts and before applicable taxes:

Product Subtotal Standard Shipping Fee
Below $39.00 $3.99
$39.00 or more Free

Delivery availability and applicable charges are displayed at checkout before payment.

Orders may be fulfilled through partner facilities or service providers, including facilities outside the United States. Our registered business address does not identify the dispatch location of every order.

Delivery estimates may be affected by carrier disruptions, public holidays, weather, customs procedures where applicable, or inaccurate delivery details.

If we become aware of a significant fulfilment delay, we will contact you with available information and options.

Our Shipping Policy provides further details about delivery arrangements and shipment assistance.

  1. Tracking and Delivery Problems

Shipment confirmation and available tracking information will be sent after dispatch.

Contact service@melqina.com if:

  • Tracking has not updated for an extended period

  • Delivery is substantially later than the published estimate

  • A parcel appears lost

  • Tracking shows delivery but you have not received the package

  • Part of your order appears to be missing

Please include your order number and any tracking reference.

We will review the available records and coordinate with the carrier or fulfilment provider where necessary. A tracking status marked “Delivered” does not automatically close a delivery complaint.

We remain responsible for addressing shipment concerns in accordance with applicable law and our published policies.

  1. Order Changes and Cancellations

To request a change or cancellation, contact customer support as soon as possible.

Include your order number and clearly describe the requested action.

Depending on the order’s status, we may be able to arrange:

  • Contact information corrections

  • Delivery address changes

  • Product or variation changes

  • Quantity adjustments

  • Cancellation before dispatch

A request is not confirmed until our team has reviewed the order and communicated the outcome.

Once fulfilment has progressed or the parcel has been dispatched, a change or cancellation may no longer be possible. We will explain any available return options.

If we cancel an order or approve cancellation before dispatch, any amount due will be refunded to the original payment method. We will communicate the expected processing timeframe when confirming the cancellation.

Mandatory cancellation or withdrawal rights remain unaffected.

  1. Returns and Refunds

Our Return & Refund Policy explains the applicable return window, eligibility requirements, return procedure, shipping-cost responsibilities, and refund processing timeframe.

Please review that policy before purchasing and contact customer support before sending an item back.

To request a return, provide:

  • Your order number

  • The item you wish to return

  • The reason for the request

  • Relevant photographs or supporting information where appropriate

For preference-based returns, the product-condition requirements and return shipping responsibilities stated in our Return & Refund Policy apply.

For damaged, defective, incorrect, or materially misdescribed goods, we will provide an appropriate replacement, refund, or return solution at no additional cost to you, in accordance with applicable law.

Approved refunds are returned to the original payment method. The applicable processing period is stated in our Return & Refund Policy, and payment providers may require additional time to post the credit.

  1. Return Address and Instructions

The registered business address listed in these Terms is provided for company identification.

Please do not send products to that address without first obtaining return instructions.

Once your request has been reviewed and approved where required, customer support will provide the appropriate return address and any relevant shipping instructions.

This process helps ensure that your return reaches the correct location and can be matched to your order.

  1. Damaged, Defective, Incorrect, or Missing Items

Contact us if an appliance arrives damaged, appears defective, differs materially from its description, or is incorrect or missing.

Please provide your order number, a description of the concern, and relevant photographs of the item and packaging where available.

We may request additional information reasonably necessary to identify the issue. We will assess the matter and explain the proposed solution.

Depending on the circumstances and applicable requirements, a resolution may include a replacement, refund, return at our expense, or another appropriate remedy.

Packaging or product-condition requirements for preference-based returns do not remove mandatory remedies for faulty or incorrectly supplied goods.

  1. Security Checks

We may conduct reasonable checks where a transaction shows signs of fraud, unauthorized payment use, or inconsistent order information.

These checks may involve confirming purchase details, verifying payment authorization, reviewing unusual purchasing patterns, or applying reasonable quantity limits.

We may temporarily hold an order while necessary checks are completed. If we cannot proceed, we will notify you where reasonably possible and refund any amount due.

Customer information requested for verification will be handled in accordance with our Privacy Policy.

  1. Purchase Records and Personal Information

We use information submitted during checkout to administer orders and provide related services.

This may include:

  • Sending order confirmations

  • Processing payments and refunds

  • Coordinating fulfilment and delivery

  • Responding to enquiries

  • Maintaining transaction records

  • Handling disputes

  • Investigating suspected fraud

  • Meeting accounting and legal requirements

Our Privacy Policy explains how personal information is collected, used, disclosed, retained, and protected, together with applicable privacy choices and rights.

  1. Related Policies and Consumer Rights

These Terms work together with the policies published on the Melqina website.

Our Terms of Service cover general website use. Our Shipping Policy explains delivery arrangements. Our Return & Refund Policy describes after-sales procedures. Our Privacy Policy explains personal information handling.

Additional conditions may apply to particular products or promotions when clearly disclosed before purchase.

If you notice inconsistent information, please contact us for clarification. Mandatory consumer protections take precedence over conflicting provisions.

  1. Operating Company and Purchase Support

Melqina is operated by Xuzhou Yueminfang Network Technology Co., Ltd.

For assistance with orders, payments, delivery, changes, cancellations, returns, or refunds, please use the details below.

Store Name: Melqina

Business Category: Online Retail of Small Household Appliances

Legal Operating Company: Xuzhou Yueminfang Network Technology Co., Ltd.

Registered Business Address:

Room 612, Unit 3, Building 1, Huaihai Big Health Industrial Park, No. 118 Huanghe West Road, Quanshan District, Xuzhou City, Jiangsu Province, China

Customer Support Email: service@melqina.com

Customer Service Telephone: +8618115738672

Customer Service Days: Monday through Friday

We aim to provide an initial email response within 1–2 business days. Public holidays and increased enquiry volumes may affect response times. Matters requiring further investigation may take additional time to resolve.

Xuzhou Yueminfang Network Technology Co., Ltd. manages Melqina’s website administration, product information, customer transactions, order processing, fulfilment coordination, and related after-sales assistance.

When contacting us about an existing purchase, please include your order number and a brief explanation of the assistance needed.