Return Policy

 

Last Updated: November 3, 2026

  1. About This Policy

This policy explains how to request a return, report a product problem, cancel an order, and receive an approved refund for purchases from Melqina.

Melqina is an online retailer of small household appliances operated by Xuzhou Yueminfang Network Technology Co., Ltd. The company is responsible for order administration, fulfilment coordination, customer support, and related after-sales assistance.

Nothing in this policy excludes or restricts consumer rights that cannot lawfully be excluded.

  1. Standard Return Window

You may request a return for an eligible product within 14 calendar days after delivery.

Please contact customer support within this period and include your order number and the item you wish to return. If you submit your request within the return window, our response or review time will not make that request late.

Requests submitted after the 14-day period may not qualify for a standard change-of-mind return.

This period does not limit any separate rights or remedies concerning defective, damaged, incorrectly supplied, or materially misdescribed goods under applicable law.

  1. Change-of-Mind Return Conditions

For a return based on personal preference, the appliance must:

  • Be unused and in its original condition

  • Include all supplied accessories, components, and instructions

  • Include its original packaging wherever reasonably possible

  • Be identifiable against a valid purchase record

  • Be free from damage caused by misuse, improper handling, or unauthorized modification

We may inspect returned products for signs of use, installation, disassembly, damage, missing components, or other changes affecting their condition.

If a product does not meet the applicable conditions, we will explain the reason and discuss the available next steps.

These conditions apply to preference-based returns. They do not remove remedies for faulty, incorrect, or otherwise non-conforming goods.

Any product-specific return restrictions must be clearly disclosed before purchase and remain subject to applicable law.

  1. How to Request a Return

Email:

service@melqina.com

Please include:

  • Your order number

  • The product name and selected model or variation

  • The reason for your request

  • Relevant photographs or a short video where the concern involves damage, a fault, an incorrect item, or missing contents

We may request additional information reasonably necessary to identify the purchase or understand the issue.

After reviewing your request, we will explain the next steps and provide the appropriate return instructions where a return is required.

Please contact us before posting a parcel so we can confirm the destination and help match the return to your order. This procedure does not override mandatory cancellation, withdrawal, or return rights.

  1. Return Address

Our registered business address identifies the company operating Melqina. It is not automatically the correct return destination.

Please do not send returns to the registered address unless customer support expressly confirms it for your request.

After approving a return where approval is required, our team will provide:

  • The appropriate return address

  • Any return reference needed

  • Packing and shipping instructions

  • Confirmation of who is responsible for return shipping costs

The designated return location may differ from the original dispatch location or our registered office. If you need information about the likely return destination or postage cost before purchasing, please contact us.

  1. Who Pays Return Shipping?

Change-of-Mind Returns

For an eligible return unrelated to a product fault or an error by Melqina, you are responsible for return shipping costs.

Examples include:

  • No longer wanting the product

  • Selecting the wrong model, color, capacity, or quantity

  • Finding that a correctly described appliance does not suit your preferences or available space

We will confirm the return destination before you arrange postage. Applicable mandatory requirements concerning return costs take precedence.

Damaged, Defective, Incorrect, or Materially Misdescribed Goods

If the product arrives damaged, is defective, is incorrect, or differs materially from its description, contact us for assistance.

For a confirmed issue of this kind, we will provide an appropriate replacement, refund, or return solution at no additional cost to you.

Where a return is necessary, we will arrange or cover the required return shipping. Please contact us before purchasing postage so we can confirm the shipping arrangement.

  1. Reporting a Product or Fulfilment Problem

Contact us if your order includes:

  • An appliance damaged during transit

  • A product with an apparent operating fault

  • An incorrect model, color, or variation

  • Missing products, accessories, or supplied components

  • An item materially different from its description

Provide your order number, a description of the concern, and relevant photographs where available.

We will review the information, investigate where necessary, and explain the proposed resolution. Depending on the circumstances and applicable requirements, this may include a replacement, refund, return at our expense, or another appropriate remedy.

Please report concerns as soon as reasonably possible. The standard 14-day change-of-mind return window does not remove mandatory rights concerning faulty or incorrectly supplied goods.

  1. Preparing and Sending a Return

Once you receive return instructions, please:

  • Pack the appliance securely to help prevent transit damage

  • Include the accessories and components relevant to the return

  • Include the order number or return reference provided

  • Send the parcel to the confirmed return address

  • Retain proof of postage and any tracking information

For returns where you arrange shipping, a trackable service is recommended so the parcel can be located if delivery is delayed.

If you have difficulty following the instructions, contact customer support before sending the item.

  1. Inspection and Return Outcome

When a returned item reaches the designated facility, we will review it against your request and the applicable return conditions.

The review may consider:

  • Whether the item matches the purchase record

  • Its physical condition

  • Whether relevant accessories and components are included

  • Any signs of use, damage, installation, or modification

  • The reason for the return

  • Supporting information already provided

We will communicate the outcome. If a standard return is declined, we will explain why and discuss the available next steps.

Inspection requirements do not remove statutory remedies for defective, incorrect, or otherwise non-conforming goods.

  1. Refund Method and Timing

Approved refunds are issued to the original payment method.

For returns requiring inspection, we will review the returned item and issue any approved refund within 5–10 business days after it is received at the designated return facility.

If no return is required, an approved refund will be issued within 5–10 business days after we confirm the refund.

Business days exclude weekends and applicable public holidays.

Your bank, card issuer, or payment provider may require additional time to display the credit after we issue it. We will notify you when the refund has been processed.

If applicable law requires an earlier refund or a different procedure, that requirement takes precedence.

  1. Original Shipping Charges and Refund Amounts

For eligible change-of-mind returns, we refund the amount paid for the returned products. Original shipping charges are not refundable unless required by applicable law.

For confirmed damaged, defective, incorrect, or materially misdescribed goods, we will refund any applicable original shipping charges associated with the affected purchase where required to provide the appropriate remedy. For a full-order refund caused by such an issue, the original standard shipping charge will also be refunded.

For a partial return, the refund reflects the amount actually paid for the returned items, including discounts allocated to them at checkout.

Original delivery charges and return postage are separate expenses. Responsibility for return postage is explained in Section 6.

  1. Order Cancellations

To request cancellation, email service@melqina.com as soon as possible.

Include your order number and the email address used at checkout.

We will review the order’s fulfilment status and confirm whether cancellation is still possible. A request is not confirmed until our team has communicated the outcome.

Once preparation has advanced or the parcel has been dispatched, cancellation through our standard order process may no longer be possible. We will explain any available return options.

If cancellation is approved before dispatch, we will refund the amount paid for the cancelled products and any shipping charges that no longer apply. The refund will be issued to the original payment method within 5–10 business days after cancellation confirmation, unless an earlier deadline is required by law.

Mandatory cancellation and withdrawal rights remain unaffected.

  1. Following Up on a Refund

If you have received refund confirmation but cannot locate the credit:

  • Check the account used for the original payment

  • Review pending credits and recent transactions

  • Ask your bank or payment provider about its posting timeframe

  • Contact us if you still need assistance

Email service@melqina.com with your order number and any refund reference.

We will review the information available to us and help trace the refund where possible.

Please do not send complete card numbers, passwords, or other sensitive financial credentials.

  1. Customer Support

Customer Service Days: Monday through Friday

Estimated Initial Email Response: Within 1–2 business days

Public holidays and periods of increased enquiry volume may affect response times. Resolving a concern may require additional time for inspection, shipment checks, or further information.

Please include your order number and a clear description of the assistance required.

  1. Operating Company and Contact Information

Melqina is operated by Xuzhou Yueminfang Network Technology Co., Ltd.

Store Name: Melqina

Business Category: Online Retail of Small Household Appliances

Legal Operating Company: Xuzhou Yueminfang Network Technology Co., Ltd.

Registered Business Address:

Room 612, Unit 3, Building 1, Huaihai Big Health Industrial Park, No. 118 Huanghe West Road, Quanshan District, Xuzhou City, Jiangsu Province, China

Customer Support Email: service@melqina.com

Customer Service Telephone: +8618115738672

Xuzhou Yueminfang Network Technology Co., Ltd. manages Melqina’s website administration, customer purchases, order processing, fulfilment coordination, customer communications, and related after-sales assistance.

Please obtain the appropriate return address from customer support before sending a product back.