Terms of Service

 

Last Updated: November 3, 2026

  1. About Melqina and These Terms

Melqina is an online retailer of small household appliances operated by Xuzhou Yueminfang Network Technology Co., Ltd.

In these Terms of Service, “Melqina,” “we,” “us,” and “our” refer to Xuzhou Yueminfang Network Technology Co., Ltd., operating as Melqina. The company manages this website, customer purchases, order processing, fulfilment coordination, customer communications, and related after-sales assistance.

These Terms govern your use of our website and purchases made through the store. Our Shipping Policy, Return & Refund Policy, and Privacy Policy provide additional information relevant to your purchase and use of our services.

Please review these documents before ordering. If you have questions about a product or a purchase condition, contact us before completing checkout.

Nothing in these Terms removes or limits consumer rights that cannot lawfully be excluded.

  1. Eligibility and Customer Accounts

You must have the legal capacity required under applicable law to enter into a purchase.

Where minors use the website under adult supervision, their parent or legal guardian is responsible for overseeing their activity and any purchases they authorize.

If customer accounts are available, please provide accurate registration information and keep your account details current.

You are responsible for protecting your login credentials. Contact us promptly if you suspect unauthorized account access. We may take reasonable steps to protect an account or transaction where security concerns arise.

  1. Our Store and Services

Melqina provides an online catalogue where customers can review small household appliances, place orders, and request purchase-related assistance.

Our operations include maintaining product information, administering purchases, coordinating fulfilment, and assisting with delivery and after-sales enquiries.

To process orders responsibly, we may review:

  • Payment authorization

  • Product availability

  • The accuracy and completeness of order details

  • Delivery information

  • Indicators of fraud or unauthorized activity

  • Applicable legal requirements

Independent providers may support our platform, checkout, payment processing, and delivery services. Their involvement does not remove our responsibilities to customers under applicable law.

  1. Product Information and Suitability

Product listings describe the appliances offered for sale and the available options.

Depending on the item, a listing may include:

  • Materials and dimensions

  • Capacity and quantity

  • Available colors or models

  • Voltage and power requirements

  • Plug type and electrical compatibility

  • Included accessories

  • Operating and care instructions

  • Price and availability

Please review this information before placing an order. Check that the appliance is suitable for your intended use, available space, and household electrical supply.

If a necessary specification is missing or unclear, contact customer support before purchasing.

We may update product information to correct errors or clarify specifications. If a material error affects an order already placed, we will contact you to explain the issue and available options. We will not require you to accept a materially different product or an increased price without your agreement.

  1. Product Images and Appearance

We take reasonable care to present products accurately.

Screen settings, lighting, and photography may cause slight differences in how colors, textures, or finishes appear. Minor production variations or packaging updates may also occur.

These differences do not excuse supplying a product that is materially different from its description, defective, incorrect, or otherwise fails to meet applicable requirements.

Your rights concerning such products remain unaffected.

  1. Prices, Promotions, and Availability

Prices, stock levels, and promotional offers may change over time.

The product price, applicable shipping charges, and any taxes collected through checkout will be displayed before you complete payment.

Please review the final order total before submitting your purchase. Any conditions attached to a promotion will be stated with the offer.

Changes to advertised prices do not automatically change the price of an order already accepted.

If a pricing error or stock issue prevents us from fulfilling your order, we will contact you about the available options. These may include proceeding with an agreed correction, choosing an alternative, or cancelling the affected purchase with an appropriate refund.

We will not substitute a materially different product without your agreement.

  1. Order Information and Requested Changes

Please provide complete and accurate information when ordering, including your contact details, delivery address, selected products, variations, and quantities.

Incorrect or incomplete information may delay processing or delivery.

If you notice an error or wish to request a change or cancellation, contact us promptly at:

service@melqina.com

Include your order number and explain the requested change.

We will review the order’s status and make reasonable efforts to assist. Changes may no longer be possible once preparation or dispatch has progressed. If an order cannot be changed or cancelled, we will explain any available next steps under our published policies.

Any cancellation conditions disclosed at purchase remain subject to applicable consumer rights.

  1. Order Review and Acceptance

Submitting an order is a request to purchase the selected products under the conditions presented at checkout.

An automated order acknowledgement confirms that we have received your submission. It does not by itself confirm dispatch or that all order checks have been completed.

We may review payment confirmation, inventory, delivery details, pricing accuracy, and reasonable security concerns before fulfilling the purchase.

We may decline or cancel an order where there is a legitimate reason, such as unavailable stock, unsuccessful payment, a material listing error, suspected fraud, or a legal restriction. Where reasonably possible, we will explain the issue and contact you about the available options.

If we cancel an order after collecting payment, we will refund the amount paid for the cancelled items and any associated shipping charges that are no longer applicable to the original payment method. We will communicate the expected refund timeframe when confirming the cancellation.

  1. Payments

Available payment methods are displayed at checkout.

You must be authorized to use the payment method submitted. Transactions may be subject to authorization, verification, and the payment provider’s security checks.

If payment cannot be confirmed, order processing may be delayed or the transaction may not be completed.

Payment providers apply their own terms and privacy practices to the services they provide. Your applicable payment protections and consumer rights remain in effect.

Please do not send complete payment card numbers, security codes, passwords, or other sensitive credentials to customer support.

  1. Purchase Limits and Transaction Security

We may apply reasonable quantity limits to manage stock availability or address suspected misuse.

Restrictions may relate to purchases associated with the same customer, account, payment method, delivery address, or unusual purchasing patterns.

Where a security concern arises, we may request information reasonably necessary to verify the transaction. We may decline or cancel a transaction where there are reasonable grounds to suspect fraud, unauthorized payment use, or unlawful activity.

If a paid order is cancelled, any amount due will be refunded as described in these Terms.

  1. Processing, Shipping, and Delivery

Our Shipping Policy sets out delivery coverage, processing times, estimated transit times, shipping charges, tracking arrangements, and assistance with shipment problems.

Please review that policy before placing an order.

Processing time and transit time are separate stages. Unless expressly guaranteed, delivery timeframes are estimates and may be affected by public holidays, carrier disruptions, customs checks where applicable, or other circumstances affecting transport.

Products may be fulfilled through partner facilities or service providers. Our registered business address does not, by itself, identify the location from which a particular order will ship.

If your shipment is significantly delayed, tracking stops updating, or a package appears lost, contact us with your order number and tracking details. We will review the matter and coordinate with the relevant provider where necessary.

If tracking shows delivery but you have not received the parcel, please contact us so we can investigate. A delivery scan alone does not automatically close a customer enquiry.

Nothing in this section removes our obligations concerning delivery or your applicable rights regarding delayed or missing orders.

  1. Returns, Refunds, and Product Problems

Our Return & Refund Policy explains the applicable return window, eligibility conditions, request procedure, return shipping responsibilities, return address arrangements, and refund processing timeframe.

Please review that policy before purchasing and contact us before sending a return.

If an appliance arrives damaged, defective, incorrect, or materially different from its description, contact:

service@melqina.com

Provide your order number and a description of the issue. Relevant photographs of the item and packaging may help us assess the concern.

For confirmed damaged, defective, incorrect, or materially misdescribed goods, we will provide an appropriate replacement, refund, or return solution at no additional cost to you, in accordance with applicable law.

Preference-based returns are handled under the conditions and shipping-cost arrangements stated in our Return & Refund Policy.

Please obtain the appropriate return address and instructions from customer support. Do not assume that the registered business address is the return warehouse.

Any product-specific conditions remain subject to applicable law and do not remove mandatory rights concerning faulty or incorrectly supplied goods.

  1. Intellectual Property

Website materials may be protected by copyright, trademark, and other intellectual property rights belonging to us or the relevant rights holders.

These materials may include brand elements, photographs, product descriptions, graphics, illustrations, promotional content, and page designs.

Unless permitted by applicable law or authorized by the relevant rights holder, you must not copy, republish, distribute, modify, or commercially exploit protected content.

Browsing or purchasing through Melqina does not transfer ownership of intellectual property rights to you.

  1. Acceptable Website Use

Please use our website lawfully and in a manner that respects other customers, website security, and personal information.

You must not:

  • Access accounts or systems without authorization

  • Introduce malware or other harmful software

  • Use stolen or unauthorized payment information

  • Submit fraudulent orders

  • Interfere with another customer’s access

  • Bypass security controls

  • Unlawfully collect confidential or personal information

  • Misuse promotions through fraudulent activity

  • Use automated tools in a way that unreasonably disrupts the website

  • Use the store for other unlawful purposes

We may investigate suspected misuse and take reasonable protective action, including restricting access or declining transactions where permitted by law.

  1. External Services and Links

Independent providers may support hosting, payment processing, security, fulfilment, shipping, analytics, advertising, and customer communications.

Our website may also contain links to external websites. Those sites are operated by their respective organizations and may have separate terms and privacy practices.

Please review the relevant information before using an external service.

The involvement of another provider does not exclude any responsibility we retain under applicable law for purchases made through Melqina.

  1. Website Availability

We make reasonable efforts to maintain access to the store and its shopping features.

Temporary interruptions may occur because of maintenance, software updates, network problems, provider outages, technical faults, or security incidents.

We may temporarily modify or suspend features where reasonably necessary for maintenance, security, or operational reasons.

If a website interruption affects an existing order, you can contact customer support using the details in Section 20. An interruption does not remove our obligations relating to that purchase.

  1. Related Policies

Please read these Terms together with the policies relevant to your interaction with Melqina:

  • Privacy Policy, explaining how personal information is handled

  • Shipping Policy, explaining delivery coverage, charges, processing, transit estimates, and tracking support

  • Return & Refund Policy, explaining return eligibility, procedures, costs, and refunds

  • Any product-specific or promotional conditions disclosed before purchase

We aim to keep transaction information consistent across the website. If you notice conflicting information, please contact us for clarification.

Mandatory legal requirements take precedence over conflicting provisions in our policies.

  1. Responsibility and Consumer Rights

We are responsible for operating Melqina and meeting the obligations applicable to our services and customer purchases.

You should use appliances according to the supplied instructions, observe relevant safety guidance, and check electrical compatibility before use.

Nothing in these Terms excludes or restricts liability, guarantees, remedies, or consumer protections that cannot lawfully be excluded or restricted.

Using a third-party payment processor, carrier, or fulfilment provider does not automatically transfer all transaction or delivery risk to you.

  1. Changes to These Terms

We may update these Terms to reflect changes in our website, products, operating procedures, or applicable requirements.

The “Last Updated” date identifies the latest revision. Updated Terms take effect when published or on another effective date expressly stated.

Changes will not retrospectively remove rights or alter the agreed conditions of an accepted order without a lawful basis or your agreement where required.

Where additional notice is required by applicable law, we will provide it.

  1. Operating Company and Contact Information

Melqina is operated by Xuzhou Yueminfang Network Technology Co., Ltd.

For questions about these Terms or assistance with a purchase, contact us using the details below.

Store Name: Melqina

Business Category: Online Retail of Small Household Appliances

Legal Operating Company: Xuzhou Yueminfang Network Technology Co., Ltd.

Registered Business Address:

Room 612, Unit 3, Building 1, Huaihai Big Health Industrial Park, No. 118 Huanghe West Road, Quanshan District, Xuzhou City, Jiangsu Province, China

Customer Support Email: service@melqina.com

Customer Service Telephone: +8618115738672

Customer Service Days: Monday through Friday

We aim to provide an initial email response within 1–2 business days. Public holidays or increased enquiry volumes may affect response times. Matters requiring investigation may take additional time to resolve.

Xuzhou Yueminfang Network Technology Co., Ltd. manages Melqina’s website administration, product listings, customer transactions, order processing, fulfilment coordination, and related after-sales assistance.

For an existing order, please include your order number and a brief explanation of the assistance needed.

The registered address above is provided for business identification. Before sending a return or other physical correspondence, contact customer support to confirm the appropriate address and instructions.